Refund policy

Right of withdrawal (14 days)

In accordance with European Directive 2011/83/EU on consumer rights, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

To exercise this right, contact us at: sophiaezzaher7@gmail.com

Return conditions

• Items must be returned in their original condition, unused and in their original packaging.
• Return shipping costs are paid by the customer, unless the product is defective or the error is ours.
• Once the return has been received and inspected, the refund is issued within 14 days to the original payment method.

Exceptions

The right of withdrawal does not apply to personalized products, downloaded digital products or perishable goods.

How to start a return

Email sophiaezzaher7@gmail.com with your order number and the reason for the return. We will reply within 48 hours with instructions.